847-918-7300

Returns & Exchanges

TERMS AND CONDITIONS OF SALE

Exchanges & Returns

Items purchased may be returned or exchanged within 30 days of purchase with sales receipt. Merchandise must be unused and unworn, in original condition and in the original gift box. Special orders, final sales, completed layaways, altered and / or custom design pieces are not returnable. A check will be issued for refunds on cash or check purchases. Refunds on check purchases will be given after 10 business days. Gift recipients will be issued a merchandise credit only. Gift certificates or gift cards are not redeemable for cash.

 

Layaways

Layaway deposits are refundable only within the first 30 days of the initial deposit. After 30 days the original deposit and any subsequent payments will not be refunded but may be used toward the purchase of other merchandise.

 

Warranty

The workmanship of our jewelry is warranted for life provided it is brought back to us in good condition. There may be maintenance related charges for jewelry items requiring repair. Some exceptions may apply.

 

Rolland’s Preferred Watch Service*

Additional 2 Year Warranty

Two Free Battery & Seal with Test

*Original receipt required

 

Service & Cleaning

We will always inspect and clean your jewelry free of charge, any time you stop by. We recommend this be done at least every six months.

Information

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